Support
Questions, problems or a feature you need? Write to support@onopo.com — we usually reply within one business day.
Frequently asked
Which Shopify plans does Onopo work with?
All paid plans. Since April 2026 Shopify's B2B features (companies, price lists, payment terms) are available on Basic, Grow, Advanced and Plus — Onopo builds on those.
Do I need Shopify B2B enabled?
Yes. Onopo turns orders that carry payment terms into invoices. Enable B2B in your Shopify admin, create a company and assign net terms — everything after that is automatic.
Are the invoices legally valid?
Onopo issues sequentially numbered invoices with your company details, VAT ID, tax breakdown and bank details. Requirements differ by country, so please have your accountant review the first invoice.
Can I edit the wording of reminders?
Yes. Reminder stages and their timing are configurable, and wording can be customised on the Growth plan and above.
What happens if a customer pays?
Shopify reports the payment, Onopo closes the receivable and stops all further reminders automatically.
How do I cancel?
Uninstall the app in your Shopify admin. Billing stops immediately — there is no contract period.
Reporting a problem
To help us fix things quickly, please include your shop domain, the invoice number in question and — if relevant — a screenshot. For urgent billing issues, mark your email "urgent" in the subject line.